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FAQs

If you cancel your booking a £5 cancellation fee will be charged. Late cancellations may incur further charges, details will be on the hotel pages and your email confirmation. If you cancel your booking a £5 cancellation fee will be charged. Late cancellations may incur further charges, details will be on the hotel pages and your email confirmation. On occasions, due to extraordinary circumstances like bad weather or serious illness, then the hotel may overlook the late cancellation charge. We do recommend you consider taking out necessary insurance to avoid any loss. To cancel online - please log in to 'my account' using your email address and password, view your booking details and click on the 'Cancel Booking' button. If you are unsure please give us a call.
Yes, our hotels do provide this facility, and there is usually an allowance set aside for children's meals. Normally a children's menu will be offered, although older children can eat off the Table D'hote dinner menu, and receive portions. If your child wishes a full portion, then an extra charge will be added to your bill. A small number of hotels assign particular times for family dining. Testing up satya
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Although there are exceptions in the quiet months, hotel policy is for the eldest child to be charged at the adult rate. If in doubt, please call us.
test you can make a booking online right up to the last minute. For bookings within 24 hours we strongly advise you call us to double check your booking is okay.
In the vast majority of cases, a choice 3 course dinner plus coffee is included in the DBB price. In some hotels there is an allowance provided, which is sufficient for you to select 3 courses from. If in any doubt, please ask the Restaurant Manager. Some hotels will offer a 2 course dinner as part of a deal but this will be advised on the break page copy details.
We cannot always guarantee requests, but most of the time they are provided. Special needs are catered for eg. dietary requirements, allergies, and access needs.
On the booking form there is a section where you enter your credit card or debit card details. We will validate the card and only use your card to secure your room. We DO NOT take any deposit or any money from your card. We DO NOT have any booking fee. On arrival at the hotel you will be asked to verify your card details and you pay for your break together with any extras at the end of your stay (though some hotels will request payment on arrival). Some hotels may request advance payment for particular room types ( suites etc ) but we will contact you if this is required by the hotel. Please note that hotels will usually take a deposit for particular breaks eg Festive. We will only normally take payment upfront for any advanced purchase offers, this will be clearly stated on the booking form.
Simply highlight on the booking form that you will send us a 30 per adult deposit right away, and we will hold your reservation for 5 days. After which space will be automatically released. Cheques are to be paid in UK Sterling and originate from a UK bank.
Yes, contact Classic Britain and we will check out and get back to you.
Yes, you can amend a booking at any time, and we are one of a very few sites which do not charge for any amendments you make. Any amendments within 48 hrs of arrival which results in reduction in the number of rooms may incur a cancellation charge. Some amendments can be made online by logging in to 'my account'. Alternatively call our reservations team who can assist you. If you wish to amend your booking within 48hrs, there may be cancellation charges.
We do not provide insurance; this will need to be purchased separately.
Yes, we will email you within 24 hours to let you know this is the case. For extremely late bookings, within 24 hours of arrival, we do recommend you telephone our office before traveling. Due to the restriction of family rooms, there may be occasion we have to refuse family rooms over peak periods like school holidays or when there is refurbishment works being carried out.
You can either call us or check your booking online using my account
Yes, as long as you have submitted a valid charge card, or we have received your deposit cheque then your room will be held for you. Please let us know if you will be a late arrival, so we can inform the hotel for dining purposes, this can be added to the comments section when booking.
Yes, you can make a booking from anywhere in the world. Prices are quoted in pound sterling and the hotel will charge you in pounds sterling. Please make your booking in normal way.
Please visit our contact us page for more details.
A. In the unlikely event you are not happy with our reservations or web service then email our Product Manager on claire@myhotelbreak.com. If there is a certain element not up to par at the hotel, then it is important you notify the Management of the hotel right away, so they have the opportunity to resolve the matter. If you are still not happy, then you can either call our office, whilst at the hotel, or email or write to us when you get home.
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Absolutely, we will not divulge any of your details to a third party. Please refer to our privacy policy.
Earliest check in is normally 1500hrs (please check individual hotels for exact times). if any earlier we cannot guarantee your room will be ready. Check out is by 1100hrs. If you wish a later check out time, let us know at the time of booking. There may be an additional charge thoughs.
Due to changes in the law, most hotel rooms are now non-smoking. Some hotels offer smoking rooms and this will be indicated on the hotels home page. Some hotels (but not all) have a smoking area set aside outside the hotel for the use of smokers. Please note that hotels will penalise anyone smoking in a non smoking room. To find out hotels who still have smoking rooms, please use our Inspire Me section of the website
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